Privacy Policy

1. Introduction

At Radiant Naturopathics, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information to provide you with our naturopathic services. The types of personal information we may collect include:

  • Contact Information: Name, address, phone number, and email address.

  • Health Information: Medical history, current health conditions, medications, and other relevant details.

  • Payment Information: Billing and payment details.

We collect this information directly from you through consultation forms, emails, phone calls, and during in-person consultations.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide naturopathic consultations and treatment plans.

  • To communicate with you regarding appointments, follow-ups, and other relevant matters.

  • To process payments and manage our financial records.

  • To comply with legal obligations and maintain records for insurance purposes.

4. Disclosure of Personal Information

We respect your privacy and will not disclose your personal information to third parties unless:

  • You have given your consent.

  • It is necessary to provide you with a service, such as referring you to another healthcare provider.

  • It is required by law, such as in response to a subpoena or legal request.

  • It is necessary to protect the rights, property, or safety of Radiant Naturopathics, our clients, or the public.

5. Storage and Security of Personal Information

We take reasonable steps to ensure that your personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. This includes secure electronic storage and physical security measures.

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. To access or correct your information, please contact us using the details provided below.

7. Complaints

If you believe that we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate your complaint and respond to you in a timely manner.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be available on our website, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Radiant Naturopathics

aimee@radiantnaturopathics.com.au

Or visit our Contact Us page.